# FAQ

## FAQ

Answers to the most common questions about using Folio.

### Account

<details>

<summary>How do I create a Folio account?</summary>

</details>

<details>

<summary>How do I reset my password?</summary>

</details>

<details>

<summary>Can I change the email address on my account?</summary>

</details>

<details>

<summary>How do I delete my account?</summary>

Go to **Settings** → **Account** → **Delete Account**. Account deletion is permanent and cannot be undone.

</details>

<details>

<summary>What is a Folio Email Alias?</summary>

Your Folio Email Alias is a private relay email address (ending in `@experts-dev.folioworks.com`) that you can share publicly instead of your personal email. Messages sent to it are forwarded to your account email. Manage it under **Settings** → **Account**.

</details>

### Profile

<details>

<summary>Does Folio automatically fill in my profile from my resume?</summary>

Yes. When you upload your resume or CV during onboarding, Folio extracts your name, education, work experience, and skills to pre-populate your profile. Review and edit the auto-filled information before finalizing.

</details>

<details>

<summary>What credentials can I verify?</summary>

You can verify via NPI number (physicians and eligible providers), university email (students), LinkedIn URL (professionals), or by uploading a work ID or professional license. See **Settings** → **Verification**.

</details>

<details>

<summary>Does my verification status affect my applications?</summary>

Yes. Verified profiles are prioritized in project matching and are more competitive for high-value roles.

</details>

<details>

<summary>What specialties should I add to my profile?</summary>

Add all clinical specialties that are relevant to your training and licensure. Specialties are used to match you with AI training projects in your area of expertise.

</details>

### Jobs & Applications

<details>

<summary>How do I apply for a job?</summary>

Browse available positions on the **Jobs** page. Click a job card to view details, then click **Apply Now**. You will receive a confirmation immediately.

</details>

<details>

<summary>How long does it take to hear back after applying?</summary>

</details>

<details>

<summary>Can I apply to multiple jobs at once?</summary>

Yes. You can apply to as many positions as you are qualified for.

</details>

<details>

<summary>What does "Best Match" mean on the Jobs page?</summary>

"Best Match" filters and ranks available jobs based on how closely they align with your profile, specialties, and completed certifications.

</details>

<details>

<summary>Why don't I see any jobs?</summary>

Make sure your profile is complete — especially your specialties and verification status. Incomplete profiles receive fewer job matches. If you have a complete profile and still see no results, contact support.

</details>

### Payments

<details>

<summary>How do I set up my payment account?</summary>

Go to **Settings** → **Payment** → **Connect to Stripe**. Follow the Stripe onboarding steps to link your bank account.

</details>

<details>

<summary>When will I get paid?</summary>

Folio operates on a weekly pay cycle. Payments are processed on Wednesdays and funds typically arrive by Thursday. See [Time Tracking & Pay](file:///5311092/policies/time-tracking-and-pay.md) for the full schedule.

</details>

<details>

<summary>I submitted hours but haven't been paid. What should I do?</summary>

Confirm your hours were submitted before the Sunday deadline and that your Stripe account is connected and verified. If payment still hasn't arrived by end of day Thursday, contact <support@folioworks.com>.

</details>

<details>

<summary>Does Folio withhold taxes?</summary>

No. Folio pays the full contracted amount and does not withhold taxes. You are responsible for your own tax obligations as an independent contractor. See [Tax Overview](file:///5311092/policies/tax-overview.md).

</details>

### Verification

<details>

<summary>Why is my verification taking a long time?</summary>

</details>

<details>

<summary>My NPI verification failed. What do I do?</summary>

Ensure the NPI number you entered is correct and matches the name on your Folio profile. If the issue persists, contact support with your NPI and the name on file with the NPI registry.

</details>

<details>

<summary>Do I need to verify to apply for jobs?</summary>

You can browse and apply to jobs without verification, but certain high-value roles require verified credentials. Completing verification increases your eligibility and profile visibility.

</details>

### Folio Learn

<details>

<summary>Are Folio Learn courses required?</summary>

Courses are not universally required to apply for jobs, but completing relevant courses can improve your application ranking and may be required for specific projects.

</details>

<details>

<summary>Do certifications expire?</summary>

</details>

<details>

<summary>Who can access Folio Learn?</summary>

All Folio users have access to the Learn section from the left sidebar.

</details>