Get in Touch

Folio offers several ways to reach the support team. Use the method that best fits your situation.

In-App Help Chat

The fastest way to reach Folio support is through the in-app help chat.

1

Log in to your Folio account.

2

Look for the orange chat bubble in the bottom-right corner of any page.

3

Click it to open a support conversation.

4

Describe your issue and a team member will respond.

The in-app chat connects you directly to the Folio support team. Use it for account issues, payment questions, verification status, or any other platform-related questions.

Email Support

For non-urgent matters or issues that require documentation (screenshots, attachments), contact the team by email:

[email protected]

When emailing, include:

• Your full name and the email address associated with your Folio account

• A clear description of your issue

• Relevant screenshots or supporting details

Response Times

Channel	Typical Response Time
In-app chat	Within a few hours during business hours
Email	1–2 business days

Business hours are Monday–Friday, 9 AM – 6 PM PT.

What to Include When Contacting Support

To help us resolve your issue quickly, provide as much context as possible:

• Account email — The email address you use to log in

• Issue description — What happened, when it happened, and what you expected

• Error messages — Copy the exact text of any error or paste a screenshot

• Contract or project name — If your issue is project-specific

• Payment details — Relevant pay period and amount, if reporting a payment issue

Feedback

Have feedback about the Folio platform or your experience? We'd like to hear it. Reach us at [email protected] with the subject line "Feedback."