# Get in Touch

Folio offers several ways to reach the support team. Use the method that best fits your situation.

## In-App Help Chat

The fastest way to reach Folio support is through the **in-app help chat**.

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### Log in to your Folio account.

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### Look for the **orange chat bubble** in the **bottom-right corner** of any page.

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### Click it to open a support conversation.

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### Describe your issue and a team member will respond.

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The in-app chat connects you directly to the Folio support team. Use it for account issues, payment questions, verification status, or any other platform-related questions.

## Email Support

For non-urgent matters or issues that require documentation (screenshots, attachments), contact the team by email:

[**support@folioworks.com**](mailto:support@folioworks.com)

When emailing, include:

* Your full name and the email address associated with your Folio account
* A clear description of your issue
* Relevant screenshots or supporting details

## Response Times

| Channel     | Typical Response Time                    |
| ----------- | ---------------------------------------- |
| In-app chat | Within a few hours during business hours |
| Email       | 1–2 business days                        |

Business hours are **Monday–Friday, 9 AM – 6 PM PT**.

## What to Include When Contacting Support

To help us resolve your issue quickly, provide as much context as possible:

* **Account email** — The email address you use to log in
* **Issue description** — What happened, when it happened, and what you expected
* **Error messages** — Copy the exact text of any error or paste a screenshot
* **Contract or project name** — If your issue is project-specific
* **Payment details** — Relevant pay period and amount, if reporting a payment issue

## Feedback

Have feedback about the Folio platform or your experience? We'd like to hear it. Reach us at <support@folioworks.com> with the subject line "Feedback."