> For the complete documentation index, see [llms.txt](https://docs.folio.works/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.folio.works/getting-started/payments.md).

# Set up and manage payouts

Set up Stripe payouts and manage your payment account

{% hint style="info" %}
Stripe is Folio's primary payment processing method for ongoing work. Follow the steps below to connect your account.
{% endhint %}

{% stepper %}
{% step %}

### Start payment setup

Open **Payments** in Folio and follow the prompts to set up Stripe payouts.
{% endstep %}

{% step %}

### Create a Stripe account

Follow the Stripe flow opened from Folio to create and connect your payout account. Use this flow even if you already have another Stripe account.
{% endstep %}

{% step %}

### Complete the Stripe setup flow

Follow Stripe’s prompts to complete your account information and any verification requirements. For help, visit [Stripe Express support](https://support.stripe.com/express).
{% endstep %}
{% endstepper %}

## About your Stripe Express account <a href="#about-your-stripe-express-account" id="about-your-stripe-express-account"></a>

* Stripe exclusively disburses to **bank accounts;** debit cards are not supported.
* Two-factor authentication is mandatory via SMS.
* Payouts can be monitored directly through your [Stripe dashboard](https://connect.stripe.com/).

## Common questions <a href="#faq" id="faq"></a>

<details>

<summary>I am an individual, and the form asks for business details. What do I enter?</summary>

Specific fields marked with • are optional. Should a field be irrelevant to your circumstances, you are permitted to leave it blank.

</details>

<details>

<summary>Can I get paid in USD if I am in another country?</summary>

Folio currently processes payouts outside the U.S. in local currency. USD payouts outside the U.S. are not supported by Folio’s Stripe configuration, even where Stripe offers that option for other account arrangements.

</details>

<details>

<summary>I already have a Stripe account. Can I use it with Folio?</summary>

Create and connect a new Stripe Connect account through **Payments** in Folio, even if you already use Stripe elsewhere.

</details>

<details>

<summary>Can I reset the Stripe account linked to Folio?</summary>

Open **Payments** to review your payout setup. If you need to replace your Stripe account, contact [Folio support](mailto:support@folioworks.com) before making the change. Do not reset payment setup while a payment is in transit or a balance remains on the existing account.

</details>

<details>

<summary>I want to log into Stripe but do not know my password.</summary>

You may reset your password on Stripe’s login page. Upon resetting, you will be able to access the Stripe Dashboard as usual.

</details>

<details>

<summary>How can I change the email address on my Stripe account?</summary>

Folio cannot modify any details in your Stripe account. Please get in touch with Stripe Support directly to update your email address.

</details>

<details>

<summary>How can I change my bank account for payouts?</summary>

You can modify or update your linked bank account at any time through your Stripe Connect Dashboard. Go to Settings > Payouts and update your external bank account details there.

</details>

<details>

<summary>How do I remove a bank account or change payout setup?</summary>

Review your bank details in Stripe. For help replacing or disconnecting the account linked to Folio, contact [Folio support](mailto:support@folioworks.com). Do not reset payment setup while a payment is in transit or a balance remains.

</details>

<details>

<summary>Stripe is asking for ID verification, but it keeps failing. What do I do?</summary>

This situation typically occurs when an individual’s personal name is entered as the company name, resulting in a discrepancy. Please contact Stripe Support to clarify the issue; they can conduct a manual review and verify your identity.

</details>

<details>

<summary>Stripe’s documentation says my country isn’t supported, but Folio's documentation says it is. Why is there a difference?</summary>

Stripe’s public site refers to standalone accounts. Folio uses Stripe Connect, a version designed for platforms that support more regions. If your country appears in our [supported countries list](broken://pages/973e3b046cc63a6bd07a7138710f8776a53e76a9), you can set up your Stripe Connect account from **Payments** in Folio.

</details>

<details>

<summary>My country is not supported. Can I use someone else’s bank account in the supported country?</summary>

Payouts require a **bank account in your own name** in a **supported country**. Accounts belonging to relatives, friends, or companies you do not own cannot be used for your payouts.

</details>

<details>

<summary>Stripe says my account is on hold or payouts are paused. What should I do?</summary>

Holds are placed directly by Stripe and cannot be removed by Folio. Please log in to your Stripe dashboard, complete all pending actions, and contact Stripe Support if the hold remains. Once Stripe clears your account, payouts will resume automatically.

</details>

<details>

<summary>Which payment schedule applies to my work?</summary>

Your employer chooses a biweekly or monthly billing schedule. Your contract shows its submission deadline and scheduled payment date. Transfers follow successful collection of the employer's invoice; bank arrival may be later. See [Time Tracking & Pay](/policies/time-tracking-and-pay.md).

</details>

<details>

<summary>Why can’t I add a foreign (e.g., USD) bank account to my Stripe profile?</summary>

Stripe only supports **local bank accounts** in the same country as your Stripe Express region. For example, a Canadian Stripe account cannot be linked to a U.S. bank account. You must add a bank account located in your Stripe region and supporting the currency of your Stripe region.

</details>

<details>

<summary>My bank says they cannot locate the payout without a reference number. Who provides this?</summary>

Stripe provides a **payout trace ID** once the payout is marked “Paid.” You can find this in your Stripe dashboard under Payout Details.

</details>

<details>

<summary>Can Folio speed up a Stripe or Wise payout that is taking long?</summary>

Once a payout has been processed, the banks involved determine how long it takes to arrive. Folio cannot shorten that processing time.

</details>

<details>

<summary>I updated my bank details after payouts were sent. Will those payouts go to my new bank?</summary>

Payouts already initiated continue to the bank account that was on file when they were sent. Your updated bank details apply to future payouts.

</details>

<details>

<summary>My offer rate doesn’t specify any currency/symbol. What currency will I be paid in?</summary>

Folio contract rates are in USD. Stripe/Wise will automatically convert your USD earnings into your local currency during payout.

</details>

<details>

<summary>Stripe is asking for my SSN (or any other ID/document) and bank account details to complete my setup. Can I proceed without providing these?</summary>

Complete the identity and bank verification requested by Stripe to finish payout setup. Required information, including an SSN for U.S. users, must be provided through Stripe’s secure flow; these requirements cannot be bypassed.

</details>

<details>

<summary>What if Stripe asks for a banking identifier I do not recognize?</summary>

Stripe determines required banking fields based on the country selected during payout setup, not Folio. Even if a term like *sort code*, *routing number*, or *bank code* isn’t commonly used in your country, Stripe still requires a local bank identifier for payouts. The field name shown in Stripe may be generic, but it maps to a country-specific banking code (such as a bank code or branch identifier) behind the scenes. What to do: Contact your bank and ask for the exact value Stripe expects. These details are often not visible in online banking apps, so speaking with the bank is usually necessary.

</details>

<details>

<summary>Can Folio change or bypass Stripe’s banking requirements?</summary>

Stripe sets the banking requirements for your payout account. Folio cannot change or waive them. Stripe controls:

* Which banking fields are required
* How those fields are labeled
* Whether the bank details are valid

If you’ve confirmed the details with your bank and Stripe still rejects them, the next step is to contact Stripe Support directly from your Stripe dashboard, including the error message and your bank’s confirmation.

</details>